How Are You Preparing for the Microsoft MB-230 Exam?

I'm looking for effective ways to prepare for the Microsoft MB-230 exam and would appreciate advice from people familiar with Dynamics 365 Customer Service. Understanding individual features is helpful, but knowing how to apply them to real support scenarios can be more challenging. I'm particularly interested in how case management, customer service workflows, knowledge articles, queues, and service-level agreements work together to help organizations deliver better customer experiences.

To assess my progress, I'm considering Microsoft MB-230 exam questions on PrepBolt alongside Microsoft Learn and other study resources. I plan to review incorrect answers, revisit unfamiliar features, and use scenario-based practice to identify where I need more work. For anyone preparing for or familiar with MB-230, what has helped you understand Dynamics 365 Customer Service most effectively? Have hands-on exercises, Microsoft documentation, or practice questions made the biggest difference in your preparation?