How Do You Handle Complex Customer Service Scenarios During MB-230 Exam Preparation?

I have been getting ready to take the Microsoft MB-230 exam. And one thing that seems quite complicated for me is the integration of different Dynamics 365 Customer Service capabilities. While some subjects are easy enough to comprehend on their own, I sometimes fail to understand how certain combinations of different features can be used in solving a problem. In other words, knowledge of the definition alone might not be enough to identify the proper capability. I have to say that case routing, queues, service-level agreements (SLA) and knowledge management seem very complex for me to comprehend. Business may need to distribute incoming cases to the proper team, manage priorities and ensure proper reaction time. All these requirements have their specifics, and I find it hard to figure out what kind of Dynamics 365 features should be used in a specific case. I have realized that continuous reading of the same material does not resolve this issue. Sometimes I have to get back to the concept itself and understand what is the purpose of this capability from the business point of view. I am trying to analyze each topic in terms of what kind of problems it solves. One other thing I have begun to do is to look at some mb 230 exam questions and determine the areas where my knowledge is poor. Instead of verifying only the correctness of the chosen answer, I try to figure out why this option is better to fit the requirement than the others. And in case I choose a wrong option, I return to the covered topic and study it once more. It is a bit time-consuming approach, but it makes me understand the logic rather than memorize it. I am also trying to link these concepts to specific examples such as dealing with a large number of customers' cases, managing the response time, and ensuring that the support request gets to the right agent. I think comprehending all these processes together may help me to answer unknown questions easier. To those of you who are preparing for the MB-230 exam now or have taken it, I would like to ask for your recommendations. How did you learn how to differentiate between similar Dynamics 365 Customer Service features in case several business requirements were mentioned in a question? Hands-on experience helped to understand these relations. I’m using this study meterial for exam preparations: https://www.pass4future.com/questions/microsoft/mb-230